Troubleshooting

• Likely the ILA misheard what you said.
• If you experience an issue with translation accuracy, please reach out to us at support@translatelive.com. Please include information such as what was said, what was transcribed, and what showed up on the translated side.
• Check out ways to Customize your ILA [How To Create Phrases] where you can give us more information and context for your use case to help make your ILA translation more accurate.

• Try turning the microphone sensitivity down. The ILA is likely picking up a lot of background noise and translating that alongside your conversation.
• Move to a quieter area to avoid background noise interference.
• Check out our list of approved accessories  [Approved ILA Pro Accessories] where you will find handsets, headsets, and microphones that could also be helpful in cutting down background noise.

Conversations on the ILA are not saved on the devices, nor are they saved anywhere on the cloud, not even for training the AI. This makes the ILA the safest, most secure option out there!

• You do have to be connected to the internet to be able to use the ILA.
• We do have cellular options.

1. 1. Best Practices: Internet Connectivity

• A person who is deaf or hard of hearing can use the ILA for closed captioning by reading the text. They can do this in any language, including English.
• If they have hearing aids that are connected to their phone they could also join by scanning the QR code with their own phone and then they will hear it directly in their hearing aids.
• You can purchase our ASL package that allows you to use the Live Interpreter Room for live interpretation.
• The tablets are Android and can support Android-compatible braille displays and Android-compatible loop systems

• Go to settings → Support and click on the “Detect Language” button. You will hold down the microphone while the person is speaking and the ILA will try to detect what language the person is speaking. Then you can select the language for them.

• If you are using Safari, you need to guarantee that the system settings allow Safari to access the microphone, as well as Safari allowing www.123ila.com to access the microphone
• For Chrome, you can find those settings by clicking on the microphone symbol on the address bar to the left of the URL. After clicking/tapping on that right arrow next to “Microphone” you will need to select “Manage” at the bottom of the drop-down menu
• Give Safari Microphone Access in MacOS
• Give Safari Microphone Access in iOS
• Give Firefox Microphone Access in Windows
• Give Chrome/Edge Microphone Access in Windows

• ILA stands for Instant Language Assistant

• We recommend a hardwired connection to sound systems utilizing a 3.5mm TRRS to XLR adapter.
  1. Example: https://www.amazon.com/dp/B01DTM8SJA
• If the situation permits, Bluetooth headsets and Bluetooth speaker/microphone combination devices can also be connected to the tablet to be utilized with the ILA App.
  1. Bluetooth 5.1 is supported.
  2. Bluetooth audio devices are required to be speaker/microphone combination devices, even if the speaker is not used. It’s due to how Android handles Bluetooth as the default audio devices and how it passes single-purpose (Mic-only or Speaker-only) Bluetooth audio to the ILA App.
  3. Example: https://www.amazon.com/dp/B087MXMWHN
• A USB-C adapter to connect to audio inputs can be utilized, but that should be tested to ensure functionality.  USB-C audio has been tested with a USB-C headset, but a USB-C microphone and it did not work.  Your mileage may vary.
• Please remember that no matter which option is used, the ILA App should be restarted any time a new peripheral audio device/input is connected.  The ILA App detects the audio devices available when it launches.  You can see the audio devices the ILA is using by starting a translation session and tapping on the caret / up-arrow next to the small microphone unmute to the left of the big red microphone button.

• With a full charge a tablet that is unused will last for several days.
• With a full charge a tablet under constant usage will last for 5-8 hours.
  • Power Usage & Charging Requirements

• You can request a monthly usage report by sending an email to support@translatelive.com.

• Yes, only for 1 on 1 room. Scan the QR code, select your language and dialect then tap on Join Room once you see the prompt appear.
• Note: The ILA cannot make outgoing calls, it can only receive calls via the 1:1 room QR code. Additionally, only 1 call at a time can be accepted.
  • Connect remotely from your own device

• Yes, you can find our list of supported languages here ILA Language List